Bradford Technologies Technical Support Team

Our Technical Support Team is available to all our customers regardless of the products used or the membership level of the package.

Regular Support Hours:

Monday –  Friday:  6 a.m. – 6 p.m. PT
Saturday – Sunday: 8 a.m. – 3 p.m. PT
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Call 800-622-8727

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Email Support -

When you just have a quick question or for after hours, email us 24/7 for a fast and convenient response through your inbox.

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Remote Desktop Support

We use GoToAssist to remotely access your PC to help troubleshoot technical difficulties. GoToAssist is safe, secure and requires permission from you before our Technical Staff can assist remotely.

Click here for Remote Support

Bradford Technologies Ask the Chief Appraiser™

Bill King is the Chief Valuation Officer here at Bradford Technologies and he's ready to help you with things that you might have questions about. Not sure about how to calculate something, which form to use, or anything appraisal related, Ask the Chief Appraiser. (Technical Support is still your resource for issues related to ClickFORMS performance)

Ask the Chief Appraiser

Submit your question to Bill King, Chief Valuation Officer for a direct response.

 Click to Submit Your Question
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AppraisalWorld MyOffice

AppraisalWorld Members can conveniently access the "Ask the Chief Appraiser" form in AppraisalWorld's MyOffice. Look for the icon in MyServices.

Click here to go to AppraisalWorld
FHFA Further Extends COVID-Related Loan Flexibilities
• January 14, 2021:
The Federal Housing Finance Agency (FHFA) announced today that Fannie Mae and Freddie Mac (the Enterprises) will extend several loan origination flexibilities until February 28, 2021. The changes are to ensure continued support for borrowers during the COVID-19 national emergency. The flexibilities were set to expire on January 31st, 2021.

Extended flexibilities include:
• Alternative appraisals on purchase and rate term refinance loans;
• Alternative methods for documenting income and verifying employment before loan closing; and
• Expanding the use of power of attorney to assist with loan closings.

FHFA will continue to monitor the coronavirus situation and update policies as needed. To understand the protections and assistance the government is offering people having trouble paying their mortgage, please visit the joint Department of Housing and Urban Development, FHFA, and the Consumer Financial Protection Bureau website at
HUD Issues Update for Manufactured Appraisal
Sales Comparison Approach
• December 22, 2020:
This Mortgagee Letter updates the FHA Manufactured Housing criteria for Appraisal comparable selection with standard specific to manufactured homes that have been certified under the Fannie Mae MH Advantage® or Freddie Mac CHOICEHome® program.

Mortgagee Letter 2020-48
COVID-19 Flexibility Forms
Important Update for COVID-19 Temporary Policy & FAQs
An update has been issued that addresses the correct use of the appraisal forms and Map Reference field labeling with the new COVID-19 temporary policy.
Click here to view the Update.

Department of Veterans Affairs Temporary Flexibilities
VA (Department of Veterans Affairs) Issued guidelines
•  Read VA Valuation Practices during COVID-19 by clicking here
•  Read VA Modified Set of Instructions, Scope of Work, Statement of Assumptions and Limiting Conditions and Certifications for Desktop Appraisals by clicking here

Fannie Mae and Freddie Mac Temporary Flexibilities
Fannie Mae and Freddie Mac issued bulletins that provide lenders with "temporary flexibilities" to their appraisal requirements.
We encourage you to read the announcements and wait for your clients to provide you with guidance for current and future assignments. They just received this also.
Please make sure to read and understand the instructions for revisions to the Scope of Work, Statements of Assumptions and Limiting Conditions, and Appraiser Certification.
GSE Bulletins
• Read Fannie Mae's Bulletin by clicking here
• Read Freddie Mac's Bulletin by clicking here
• Read Fannie Mae's COVID-19 FAQ by clicking here
• Read Freddie Mac's COVID-19 FAQ by clicking here
Conventional loans will be accepting Desktop Appraisals completed on traditional forms including the 1004, 1073, 1025, and 1004C. These desktop appraisals will require NO Property Inspections whatsoever, and include a "Modified Set of Instructions, Scope of Work, Statement of Assumptions and Limiting Conditions, and Certification for Desktop Appraisals." Appraisers should confirm the requirements and communicate the situation with their clients. The Temporary Flexibilities allow for options during this crisis and your health and safety and those in your community are of the highest priority.
HUD ML 2020-05
HUD/FHA FAQs (updated April 3rd)
HUD/FHA Addenda

COVID-19 Statement for Your Appraisals
The following disclaimer from MBREA and an E&O provider is appropriate to add atop every addendum
Statement Relative to the Coronavirus (COVID-19)
COVID-19 has been declared a pandemic by the World Health Organization (WHO) and a national state of emergency in place. Substantial turmoil has occurred in financial markets and due to the developing situation, it is not possible at this time to quantify its long-term or short-term effects on real estate markets or on the subject property. The value opinion contained in this appraisal is based on findings of an analysis of market data available to the appraiser at the time of the assignment. The reader is cautioned and reminded that the conclusions presented in this appraisal report apply only as of the effective date(s) indicated. The appraiser makes no representation as to the effect on the subject property of any unforeseen event, subsequent to the effective date of the appraisal.

COVID-19 Cert page have no signatures
If you are wondering why these new pages don't have a place for the appraiser and supervisor to sign, it's because doing so would disrupt existing delivery channels such as AppraisalPort/ENV, Automatic QA Systems, PDF Scraping systems, etc. They are only set up to accept existing signatures from existing cert pages.

Additionally, the wording from the GSEs states: "Any signatures attached to the original appraisal report and certifications are incorporated and apply to these revised sections."